Quick questions


You have received message about the undelivered email that appear to originate from your email address. In addition the name of your computer or provider mentioned in such message is wrong. Don’t pay any attention on such letter, it wasn’t sent from your email address – it was sent by spammers.


Unfortunately it’s possible to forge the sender address. If the receiving server does not make additional checks (SPF, DKIM) it’s possible to send letter from any email address.


The mail server having rejected the letter can send to the sender the bounce message of non-delivery (Non-Delivery Report, NDR). Since the address of the sender is forged, the user can receive set of messages on non-delivery. Such incorrect automated sending of bounce messages by mail servers is called backscatter.

See here for more details about spam.
Some advices of how to reduce spam amount in the mailbox.


How to disable AdBlock program?

How to enable JavaScript

How to clear „Cache”, „Cookies” or „Temporary Internet Files”?

Where is the difference between username and mailbox address

How to enable Cookies

Forward to other email, SMS notification

SMS notifications

Browsers for portal and updating them

Ways to protect your account

How to create a new signature in the letter?

Using the Alias Feature

Recover emails, deleted from the mailbox

Quick Search

Is it possible to revoke sent message?

Filter rule: delete message

I receive error during sending message


Filter rule: move message to folder


How to turn off incoming mail auto-filtering to the folders "Social" and "Lists"

What is the Mail+

How to send the message with multiple addresses?

Spell-checking in Your browser

The message about web-page blocking

Folder "Lists" and "Social"

Filter incoming messages

Technical and administrative requirements for incoming messages

What does the mark near the button „send message” mean?

I have received an e-mail from unknown sender and when I try to reply, I get a message saying that this address doesn't exist

How to change my username

How to find out current version of browser?

What do I need if I want to enter my mailbox

What is Cookies

Filter rule: ignore SPAM rules

Filter rule: redirect and leave a copy

What is SPAM and what it’s used for?

Why are emails going into the Spam folder? How spam is detected?

Appointment of a folder

Create new folder

Can not enter the given security code

I can not receive messages

How to tell if this was you

Redirect email

View all unread messages in a folder

Filter rule: redirect to another e-mail

How to receive Mail+ service?

How to request confirmation on reception?

Why I've started to receive spam or lists of email addresses?

When I send a message, my personal information isn't correct

Cleaning the folder

How to clear the "Trash" and the folder "Spam"

Renaming a folder

My mailbox always ir empty

What to do when appears notification with text - Unable to find www.inbox.lv DNS server address?

How to sign out from mailbox

Internet fraud protection

Forward a letter

How to block a message sender?

My mailbox is full, how to solve this problem

What means "mailbox is over quota"?

Advanced Search

How to prevent important email from going into the SPAM folder?

I am receiving emails addressed to other users

Warning "This message could've been sent by user ..."

Messages per page in the mailbox view

How to switch off the compatibility view in Internet Explorer (IE)

Language settings for the portal

What is the technical maintenance of the mailbox?

Auto Reply

Letters and pictures size on the computer screen

How to turn off the SPAM filter

How to know if mailbox is not full

Advices of how to reduce spam amount in the mailbox

Remote image blocking

Report spam

Warning for password transmission.

Mailbox optimization.

Refresh folder views


How to delete folders

After mailbox status change, can not receive e-mails

After portal update I can't open mailbox page or don't see changes

My browser does not support JavaScript

Mark letter as

Message sorting

Why incoming message list don’t open from the first page by default?

Why my sent e-mails go to «Lists» or «Social» folders

I need a larger mailbox

I removed all messages, but my mailbox is still full

Increased spam protection.

The personalized letters or why my name /data are in the spam letter?

Virus protection

Auto-complete of e-mail addresses

Compose messages in a separate window

How to change the text font and size of a letters?

How to disable notifications of contact birthdays and name days?

How to restore message from "Trash" folder

Non of the buttons work

What to do if you don't want recipients to receive messages with winmail.dat attachment?

Print the letter