What is the technical maintenance of the mailbox?
Technical department of Mail.ee controls the work of portal around the clock. To ensure reliable and stable work technical maintenance (basically includes software and hardware improvement or repair) is needed.
• Unfortunately some technical improvements cannot be done without restrictions to access mailboxes or other Mail.ee products.
• All planned technical works Mail.ee team performs at evening or night hours when user activity is minimal. In emergency situations, this process can continue until the afternoon.
• Technical maintenance doesn’t influence the settings and user data.
• Technical maintenance can involve only some user group. In this case some users will be able to use portal, but for others access will be temporarily unavailable.
• For some users, technical maintenance can be completed quite fast; for some this process may take longer time.
• In the case of technical maintenance users see the message “At the moment your mailbox is under maintenance that will take some time. Please try to login later”.
• If your mailbox is under technical maintenance (you see the information about it on the portal before login), technical department Mail.ee is informed about it. Try to login later.
• If the message about technical maintenance doesn’t disappear after three days please inform Mail.ee support department by phone + 371 6735626 or send an email to firstname.lastname@example.org (please also indicate the problematic email address).
Mail.ee administration apologizes for any possible inconvenience it may cause.
In case you did not find your answer, please write to email@example.com