Password restoring

To restore password of Your mailbox:

  • go to the main page www.mail.ee and click on "Forgot Your password?"

  • enter username, which needs password restore,

  • click "Next step",
  • then choose one of the restore methods (Recovery email, Mobile phone or Security question):

Security question

  • after You choose this method, please, press "Next step",
  • enter Your answer to the security question and enter security code. Please, note that the security code must be written in Latin alphabet using only small letters. Check  „Caps Lock” – it also must be turned off.

  • click "Next step",
  • set Your new password or choose generated one,

  • click "Save" to save the changes,
  • after password has been successfully restored, You'll see such message:

 

Recovery email

  • after You choose this method, please, press "Next step",
  • enter full restore email address You have entered in Your User Profile,

  • click "Send an email",
  • after this action, message with the password restore instructions will be sent to the specified address, but You will see such a message:

  • You can click "Go to the portal" to enter Your recovery email if it is on mail.ee, or open another service, where Your recovery email is registered,
  • enter Your recovery email and open a message with a subject "Reset Your inbox.lv password",

  • click on the link "Password change" or use URL in the end of the message,
  • set Your new password or choose generated one,

  • click "Save" to save the changes,
  • after password has been successfully restored, You'll see such message:

 

Mobile phone

 

  • after You choose password recovery method "Mobile phone", please, press "Next step",

  • enter security code and press "Next step" again,

  • wait till You receive an sms with the code for password recovery,
  • enter this code and press "Next step",

  • set Your new password or choose generated one,

  • click "Save" to save the changes,
  • after password has been successfully restored, You'll see such message:

Remember! In case You can not remember the answer to the secret question and You have not entered a recovery email in Your User Profile section, You can lost Your username. To avoid it, please, contact Mail.ee technical support.

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If you were unable to find answer for your question, please write to support@mail.ee