Terms of service mail+ (till 15/07/2019)

Welcome to INBOX MAIL+!

   LLC INBOKSS Reg. Nr. LV40003560720, hereinafter referred to as “INBOX,” provides its service to you, subject to the following Terms of Service, hereinafter referred to as “TOS,” which may be updated by us from time to time. In case of changes, the portal informs all users of service about  corrections via e-mail. These TOS apply to clients of Inbox Mail+ being an INBOX paid product.

1. What it means to buy the Inbox Mail+ service?
   Having paid the invoice for the Inbox Mail+ service offered by INBOX, you receive the right to use during the paid term a larger volume of the mailbox (depending on your choice and according to the offer) and to receive a moderate volume of advertising in comparison with the free INBOX email service.

2. What do you need to get the Inbox Mail+ service?
  1. You should fill out our application form to order the service – if you are already a registered user of www.inbox.lv, this form will be shorter for you, if not, you should register yourself. But don't worry – in the latter case both these processes are combined.
  2. In the application form, you should specify the selected kind of the product and all the data necessary to receive your account, confirm acceptance of the Terms of Services, and send the data by pressing the Send button.
3. To make the purchase of the service "Inbox Mail+" for customers are available such payment methods as online payments (Swedbank Bank link, SEB bank link, credit card Visa / Mastercard / Amex and PayPal) and bank transfer.
   3.1 If You choose online payment, purchase of the «Inbox Mail +» is provided at the time of order placement, in accordance with the requirements of the chosen method of payment.
   3.2 If You choose bank transfer, You will receive an invoice, which can be paid through online banking, if You are the user, or by coming to any bank to pay.
  4. Within 1 working day after receiving your payment, activation of the Inbox Mail+ service paid by you will be performed, about which you receive a confirmation – a copy of the invoice in which the price of the service and the paid term of use are specified.
  5. The received invoice does not oblige you to pay it.

3. Extension of the term of service
   A month, 2 weeks, and 1 day prior to the end of the paid term, you will receive a reminder message in which the conditions of extension or refusal of the service are specified.

4. Refusal of service
   The service is provided for a certain term that may not be divided into parts. This service may not be divided also. If you wish to refuse the service, a money amount for the unused period is not returned.
   In 1 week after the refusal of service, the volume of your mailbox will have such a size that corresponds to the free service to be offered by INBOX. You understand and agree that in case of the non-prolongation of use of the service for the next term, you are responsible for the transfer of the content of your mailbox which exceeds the volume to other place or deleting it.

5. Acceptance of terms
The Agreement signed in the electronic format and not stored.
   You agree that the paid service will be activated on received payment and will be active till purchased period. You are notified that withdrawal (the money return) after received payment for purchased and activated service (Cabinet of Ministers nr.255 (prot.Nr.29 5.§) from 20.05.2014. P.22.1 and 22.13) will be impossible.
   You understand and agree that the service is provided “AS IS” and that INBOX assumes no responsibility for the timeliness, deletion, mis-delivery, or failure to store any user communications or personalization settings.
   You are responsible for obtaining access to the Service and that access may involve third party fees (such as Internet service provider or airtime charges). You are responsible for those fees.
  You agree that when the mailbox is deleted or closed because of terms and  conditions violation and is not restored or re-activated in 1 year or  more, the portal has the right to delete the mailbox and it's content  without prior approval and warnings.
   You agree that when the mailbox was in "not active" status for 3 or more  years, the portal has the right to delete the mailbox and it's content  without prior approval and warnings.
   You understand and agree that you, and not INBOX, are entirely responsible for the content that you upload, post, email, transmit, or otherwise make available via the Service. INBOX does not control the Content posted via the Service and, as such, does not guarantee the accuracy, integrity, or quality of such Content. You understand that by using the Service, you may be exposed to content that is offensive, indecent or objectionable. Under no circumstances will INBOX be liable in any way for any content, including, but not limited to, for any errors or omissions in any content, or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the Service.
   You agree to not use the Service to:
   a) upload, post, email, transmit, or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable;
   b) harm minors in any way;
   c) impersonate any person or entity, including, but not limited to, falsely state or otherwise misrepresent your affiliation with a person or entity;
   d) forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the Service;
   e) upload, post, email, transmit, or otherwise make available any content that you do not have a right to make available under any law or under contractual of fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
   f) upload, post, email, transmit, or otherwise make available any content that infringes any patent, trademark, trade secret, copyright, or other property rights (“Rights”) of any party;
   g) upload, post, email, transmit, or otherwise make available any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters”), “pyramid schemes,” or any other form of solicitation, except in those areas (such as shopping rooms) that are designated for such purpose;
   h) upload, post, email, transmit, or otherwise make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy, or limit the functionality of any computer software, hardware, or telecommunication equipment;
   i) disrupt the normal flow of dialogue, cause a screen to “scroll” faster than other users of the Service are able to type, or otherwise act in a manner that negatively affects other users' ability to engage in real time exchanges;
   j) interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies, or regulations of networks connected to the Service;
   k) intentionally or unintentionally violate any applicable laws of the Republic of Latvia or any international laws.
   l) “stalk” or otherwise harass another;
   m) collect or store personal data about other users.

   You acknowledge and agree that INBOX may preserve the Content and may also disclose the Content if required to do so by law or in the good faith belief that such preservation or disclose is reasonably necessary to:
(a) comply with legal process;
(b) enforce the TOS;
(c) respond to claims that any Content violates the rights of third-parties; (d) protect the rights, property of INBOX, or personal safety of INBOX, its users, and the public.

   You understand that the technical processing and transmission of the Service, including your Content, may involve:
(a) transmissions over various networks;
(b) changes to conform and adapt to technical requirements of connecting networks and devices.

6. Your registration obligations
   In consideration of your use of the Service, you agree to:
(a) provide true, accurate, current and complete information about yourself prompted by the Service’s registration form (such information being the “Registration Data”) and
(b) maintain and promptly update the registration data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current, or incomplete, INBOX has the right to suspend or terminate your account and refuse any current or future use of the Service.
   You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to:
(a) immediately notify INBOX of any unauthorized use of your password or any other breach of security, and
(b) ensure that you exit from your account at the end of each session. INBOX cannot and will not be liable for any loss or damage arising from your failure to comply the requirements of Section 6.

7. Procedure for handling applications and proposals

User has the right to contact SIA “INBOKSS” with submissions, proposals or complaints concerning the services provided, or their shortcomings, and to receive a substantive reply.

Submissions, proposal or complaint may be made:

Use e-mail: support@inbox.lv or by mail by letter to us at SIA "INBOKSS" Req. Nr 40003560720, 15 – 2 floor Matrozu street, Riga, LV-1048, LATVIA

The complaint will be dealt with within 15 working days from the day of the complaint, with the reply sent to the address of the communication indicated in the complaint.

If a complaint is found to be unreasonable and you do not consent to the recognition of the complaint as unfounded, you have the right to use the alternative dispute resolution options specified in regulatory enactments by submitting a written application for a service to Extrajudicial Resolution of the dispute by indicating:

  • Name, contact information;
  • The filing date;
  • The nature of the dispute, the claims and the reasons for them.

Online Dispute Resolution:

Information about Extrajudicial Dispute resolution options and Extrajudicial For dispute-settlers:

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